Modules
Return Merchandise Authorization
IDEAERP
It is a module that helps in receiving and registering customers’ complaints. An extensive file of complaints, kept in a detailed manner, helps in diagnosing the damage and providing immediate response. Besides, careful handling of the complaints extracts information about the weaknesses of a given product.
- external and dedicated form for reporting a return or complaint by a customer
- register of returns and complaints submitted through the form / entered by system users
- assigning a return code for each order
- the ability to generate a QR code to aid in the submission of a complaint.
- assigning custom statuses to returns and complaints
- internal panel for processing returns and complaints:
- automatic acceptance of products into stock and issuance of correction invoice
- invoice integration with EAN code scanner
- possibility to configure multiple workstations for accepting returns and complaints
- refunds:
- ability to integrate refunds with specific payment provider
- statuses of refunds (new, executed, rejected)
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